Cookie Policy

1.1. This Cookie Policy explains how LiteChat.io uses cookies and similar technologies when you use our website and our live chat system.

1.2. Cookies are small text files that are stored on your device (computer, phone, tablet) when you visit our website. They help us ensure that the website works properly, improve performance, deliver personalized features, and analyze website traffic.

1.3. By using our website or services, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, you should appropriately change your browser settings or stop using our website.

We use the following categories of cookies:

2.1. Essential cookies - these cookies are necessary for the proper functioning of our website and services. Without these cookies, our website and services would not work correctly. They include cookies that enable logging into the administrative panel, remembering privacy preferences, or ensuring security.

2.2. Functional cookies - these cookies allow us to remember your preferences and settings, such as language, text size, or page layout. They help us tailor our services to your individual needs.

2.3. Analytical cookies - we use these to collect information about how you use our website and services. They help us improve functionality and performance by monitoring, for example, which pages you visit most frequently or if there are any errors. This data is usually collected anonymously.

2.4. Marketing cookies - these cookies track your online activity and help us deliver appropriately tailored advertisements. They may also be used to limit the number of times you see a particular advertisement and measure the effectiveness of advertising campaigns.

3.1. Some cookies are placed by third parties that provide certain services to us. These include:

3.1.1. Google Analytics - we use Google Analytics to analyze traffic on our website. Google Analytics uses its own cookies to track user interactions with our site. These cookies collect information about how you use our site, including a unique identifier, IP address, browser information, location, and pages visited. More information can be found in Google Privacy Policy.

3.1.2. Social Media - our website may integrate social media plugins (e.g., Facebook, Twitter, LinkedIn), which may collect information about your online activity. We have implemented these plugins in a way that requires you to actively click to share data with third parties.

3.1.3. Payment Service Providers - if you make payments for our services, our payment service providers may use cookies to process payments and prevent fraud.

3.2. We do not have direct control over cookies used by third parties. We encourage you to familiarize yourself with their own cookie and privacy policies.

4.1. Most web browsers accept cookies by default. However, you can change your browser settings to reject, delete, or block cookies.

4.2. The way to manage cookies depends on the browser you use. Information on managing cookies in the most popular browsers can be found on the following pages:
- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Edge

4.3. Please note that blocking all cookies may affect the functionality of our website and services. Some features may be unavailable or may not work properly.

5.1. Our live chat system uses cookies to ensure smooth and efficient communication between users and website visitors.

5.2. Cookies used in the live chat system serve to:
- Identify the conversation session
- Maintain conversation continuity after page refresh
- Remember user preferences
- Provide statistical information for our clients

5.3. If you are an end user (visitor) of a website where our live chat system has been implemented, you should familiarize yourself with the cookie policy of that website, as the website owner is the controller of data collected through cookies.

6.1. Cookies may be stored on your device for various periods, depending on their type:

6.1.1. Session cookies - are temporary and remain on your device only until you close your browser.

6.1.2. Persistent cookies - remain on your device for a specified period or until you manually delete them.

6.2. The exact retention period for individual cookies depends on their function and purpose for which they were placed. Most persistent cookies we use have a validity period not exceeding 2 years.

7.1. We may update this Cookie Policy from time to time to reflect changes in technologies, legal regulations, or our business practices.

7.2. Any changes will be published on this page with an updated "Last updated" date at the top of the document.

7.3. We encourage you to regularly review this Cookie Policy to stay informed about our cookie practices.

8.1. If you have questions about our Cookie Policy or how we use cookies, please contact us at privacy@litechat.io.

8.2. You can also contact us using the contact form available on our website or by sending a letter to our correspondence address provided in the contact section of our website.